Returns

Returns

Our goal is that you are completely satisfied with your Easy Steps purchase.  Should you need to make a return, e-mail: info@easystep.co.za.  All returns must be processed within 7 days of order receipt.  All items must be in new condition and shipped in their original packaging with all accessories.

Telescopic Ladder System

Returning a product

When returning a product, we will need your name, address and any other purchase information.  A courier company will collect from you.  Once Easy Steps has received your return, you will receive a refund of your purchase total minus any shipping costs – both from and to our warehouse.

Relevant costs to be deducted for items purchased at shopping mall stands, shows and exhibitions.

Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser.

Telescopic Ladder System

Ordering & Delivery

If ordered before 1pm, this item will be dispatched the same day on a 2-3 working day delivery service (EXCLUDES WEEKENDS). * FREE OF CHARGE . If ordered after 1pm, it will be sent the following day on a 2-3 working day delivery service.

 

Payment must be received before we can send the goods. Orders are not processed for shipment on weekends and holidays. Collections by appointment only.

* Within South Africa