Warranty

Warranty

1 Year Conditional “Carry in” Warranty

Easy Steps, warrants to the original owner that our telescopic ladders (Easy26, Easy32, Easy38 and Easy38A) will be free from defects in material or workmanship from date of purchase. This warranty is limited to claims originated twelve (12) months from the date of original purchase whether or not actual use begins on that date.
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Limitations & Exclusions

Easy Steps obligations under this warranty and the sole remedy for its breach are limited to repair at the discretion of Easy Steps, at its manufacturing facility or distribution center, of any part or parts of products which prove to be defective; or, in its sole discretion, replacement of such products. All returns of defective products must be made by the original purchaser and include the product model number, original purchaser information and must be arranged through Easy Steps customer service at +27 31 502 6914 no later than 12 months from the original date of purchase. Authorized returns must be shipped prepaid. Repaired or replacement parts will be shipped by Easy Steps at the expense of the customer.
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The warranty provided herein shall be void and of no effect in the event that

  • (a) the product has been operated outside its designed output capacity (weight and other stated limitations apply);
  • (b) the product has been subjected to misuse, neglect, accident, improper or inadequate maintenance, corrosive environments or improper storage;
  • (c) unauthorized modifications are made to the product;
  • (d) the product is not operated in compliance with the manufacturer’s printed instructions;

The warranty provided herein is for repair or replacement of defective products only and specifically excludes normal wear and tear. Easy Steps shall not be liable for any loss, cost, damage, or expense of any kind arising out of a breach of the warranty. Further, Easy Steps shall not be liable for any incidental, consequential, exemplary, special, or punitive damages, nor for any loss of revenue, profit or use, arising out of a breach of this warranty or in connection with the sale, maintenance, use, operation or repair of any Easy Steps product. In no event will Easy Steps be liable for any amount greater than the purchase price of a defective product.
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THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR EASY STEPS PRODUCTS, AND IS IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES. EASY STEPS SPECIFICALLY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

No person or entity is authorized to bind Easy Steps to any other warranty, obligation or liability for any Easy Steps product. Purchase, operation or use of any Easy Steps product for which this warranty is issued shall constitute acceptance of the terms hereof.
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Obtaining Service Under this Warranty

Contact Easy Steps, email: info@easystep.co.za. Please have your original customer information available.